RETURNS &
EXCHANGES

Eligible products may be returned or exchanged within 7 calendar days of delivery.

Return or exchange requests submitted after this period may not be accepted.

To qualify for a return or exchange, the product must be:

• Unworn
• Unwashed
• Unaltered
• Unused
• Free from stains, marks, odours, perfume, makeup, pet hair, or other signs of use
• In its original condition
• Have all original tags and labels attached
• Returned with original packaging where applicable

Products showing signs of wear or use may be rejected.

Size exchanges may be requested within the applicable return period, subject to product and size availability.

A size exchange does not guarantee availability of the requested size.

If the requested replacement size is unavailable, DULY & CO. may offer an alternative resolution, subject to applicable law.

Products purchased during a sale, clearance event, promotional campaign, or special offer may be subject to different return or exchange conditions.

The terms displayed at the time of purchase will apply.

If you receive an incorrect, damaged, or defective product, contact us within 48 hours of delivery.

Please provide:

• Order number
• Clear photographs of the product
• Photographs of the packaging where relevant
• Description of the issue
• Any additional information reasonably requested by us

Please do not discard the product or packaging until the matter has been reviewed.

For damaged, incorrect, or visibly tampered shipments, DULY & CO. may request photographs or video evidence showing the condition of the package and product.

Providing evidence does not automatically guarantee approval of a claim. Each case may be reviewed individually.

Submitting a return request does not mean the return has been automatically approved.

Returned products may be inspected after receipt.

If a returned product does not meet the eligibility conditions of this policy, DULY & CO. may reject the return or exchange.

Where applicable, the rejected product may be returned to the customer at the customer's expense.

For change-of-mind returns or size exchanges, the customer may be responsible for applicable return and re-shipping costs.

For products confirmed by DULY & CO. to be incorrect, defective, or damaged before delivery, we will determine the appropriate resolution.

Where a refund is approved, it will generally be processed to the original payment method.

Once processed by DULY & CO., the time taken for the refund to appear may depend on the bank, card issuer, UPI provider, payment gateway, or other payment service provider.

DULY & CO. reserves the right to reject returns that do not satisfy the conditions of this policy, to the extent permitted by applicable law.