DULY & CO.
SHIPPING &
DELIVERY
We make your clothes.
Then we send them your way.
ORDER PROCESSING
Orders are generally processed within 1–3 business days after successful payment confirmation.
Orders placed during weekends, public holidays, launches, sales, or periods of unusually high demand may require additional processing time.
We do not guarantee processing or delivery on a specific date unless expressly confirmed by DULY & CO. in writing.
DELIVERY TIMELINE
Delivery timelines are estimates only and are not guaranteed.
Delivery may take longer due to courier delays, weather conditions, public holidays, strikes, incorrect addresses, serviceability issues, unforeseen events, or circumstances outside our reasonable control.
SHIPPING CHARGES
Applicable shipping charges, if any, will be displayed before you complete your purchase.
Any promotional free-shipping offer will be subject to the terms displayed at the time of the offer.
TRACKING
Once your order has been dispatched, tracking information may be sent to the email address or phone number associated with your order.
Tracking information is provided by the relevant logistics partner and may take some time to update.
INCORRECT OR INCOMPLETE ADDRESS
Customers are responsible for providing accurate and complete shipping information.
DULY & CO. is not responsible for delays, failed deliveries, or additional delivery charges resulting from:
- Incorrect address
- Incomplete address
- Incorrect phone number
- Customer being unavailable
- Failure to respond to the courier
- Refusal to accept the shipment
If a parcel is returned to us because of an incorrect address or unsuccessful delivery attempts, additional shipping charges may apply for re-dispatch.
REFUSED DELIVERIES
If an order is refused at delivery without a valid reason, the order may be treated as a customer-initiated return, and applicable shipping or return costs may be deducted from any eligible refund.
LOST OR DAMAGED SHIPMENTS
If tracking indicates that a shipment has been delivered but you have not received it, please contact us as soon as possible.
If a shipment appears lost, delayed, or damaged in transit, DULY & CO. may coordinate with the logistics partner to investigate the matter.
Resolution will depend on the circumstances and applicable logistics or payment-provider processes.
FORCE MAJEURE
DULY & CO. shall not be responsible for delays caused by circumstances reasonably beyond our control, including natural disasters, extreme weather, government restrictions, strikes, transportation disruptions, technical failures, or other unforeseen events.